At University Medical Center of El Paso, every detail matters when it comes to patient care—and that includes scheduling.
Meet Maria Pinela, a registrar scheduler at UMC’s Surgical Center West, who plays a crucial role in making sure patients are ready for their procedures. Whether she’s typing away or double-checking schedules, Maria ensures appointments are booked promptly and accurately, helping each patient feel prepared and supported.
Her dedication and kindness don’t go unnoticed. UMC recently highlighted Maria on X, sharing: “We’re happy to help! Maria Pinela is typing away, making sure our patients are set for their upcoming procedures… Thank you for your kindness!”
Maria’s work is a great example of how every team member at UMC contributes to a smooth and compassionate care experience.
Why Scheduling Matters in Patient Care
Accurate patient registration and scheduling are foundational to the healthcare experience. According to Signature Performance, “comprehensive patient registration not only helps establish a strong doctor-patient relationship, but it also fuels the entire care cycle—from evaluation to diagnosis and treatment to billing and future follow-up care.” Schedulers help reduce delays, improve communication, and ensure that patients feel confident heading into their procedures.
Thank you, Maria, for all you do to keep things running smoothly and patients well cared for!
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