At UMC, the first impression often sets the tone for a patient’s entire healthcare experience. Erika Casas and Isabel Rodriguez, both Patient Access Associates, embody this principle by serving as the welcoming faces of the hospital. Their role as the initial point of contact is vital in ensuring that every patient feels valued, supported, and cared for from the very moment they arrive.
Each day, Erika and Isabel offer more than just administrative assistance, they provide warmth, helpful guidance, and compassionate support that ease patients’ concerns and help navigate the complexities of healthcare.
The impact of their work goes beyond scheduling appointments or managing paperwork. Erika and Isabel’s dedication to compassionate care helps build trust between patients and the healthcare team, setting the stage for positive outcomes and meaningful interactions throughout the patient’s journey.
UMC is deeply grateful for the important work Erika Casas and Isabel Rodriguez do every day.
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