Are you planning to visit the University Medical Center of El Paso (UMC)? Here’s a quick guide to help you prepare.
Visiting Hours and Guidelines
UMC welcomes visitors daily from 8 a.m. to 8 p.m. All lobbies are currently open, and each patient may have up to two visitors at a time, with no limit on the number of visitors per day. Visitor passes are required and can be obtained at the Information Desk upon entry.
Please note that individual units may have specific visiting policies. For more details, refer to unit-specific guidelines on UMC’s website.
Admissions Process
Upon arrival, patients and visitors are greeted by UMC staff who guide them through the admissions or visitation process. Admissions typically begin with patient registration at the front desk or through emergency services, depending on the nature of care needed.
The hospital’s commitment to service means each patient is treated with respect, compassion, and professionalism.
Get To Know Our Facility
UMC is a 354-bed, acute care teaching hospital located at the crossroads of Texas, New Mexico, and Mexico. The hospital stands out for its:
- Level 1 Trauma Center: The only one within a 270-mile radius, verified by the American College of Surgeons.
- Comprehensive Stroke Center: The region’s only Level 1 and Joint Commission-certified stroke center.
- Accredited Chest Pain Center: Recognized ACC Accreditation Services, for excellence in cardiac care.
- Digestive Health Center: A referral center for advanced GI care.
- Level IV Maternal Care: UMC is also a Certified Baby-Friendly Hospital.
- Senior Care Excellence: UMC has achieved Level 2 Accredited Geriatric Emergency Department and Level 2 Age-Friendly: Committed to Care Excellence.
UMC is the only hospital in El Paso to be twice named among America’s Top 100 Hospitals, and it continues to lead the region in patient care, research and is constantly improving.
“They Saved My Life…”
Community members, donors, and patients often speak about how UMC has impacted them:
“They saved my life. I am a testimonial for their expertise and caring. I would not be here without them,” said Phillip Robinet, grateful patient and aortic aneurysm survivor.
“It (Scherr Legate Level 1 Trauma Center) has saved many lives in this community and helped people transition from trauma to normal life, providing life and futures for many people all over this country and world,” said James Scherr, donor and advocate for UMC’s Level 1 Trauma Center continued. “This is ours. Protect it, advance it, support it.”
Whether you’re receiving care yourself or visiting a loved one, UMC’s commitment to Community, Accountability, Respect, Excellence, and Service (C.A.R.E.S.) is reflected in every experience.
It is important to monitor your health regularly to prevent, detect, and manage potential risks. At University Medical Center of El Paso (UMC), our health professionals are here to support your overall well-being. Call 1-800-473-8440 or 915-479-3484 today to schedule an appointment, or visit www.umcelpaso.org to learn more.
